Frequent questions & answers

The most frequently asked questions can be found below. If there is anything else that we can help you with, do not hesitate to contact us.

The basics

The app alerts relatives you have chosen by either video calling or voice calling them, additionally, the app sends a map that displays your location. If you have chosen to be connected to the emergency services your call will be forwarded to the emergency services if none of your relatives answers.

When video calling, the camera will only be filming during the period that the alarm is active, you will be able to see and hear your relatives directly through the app.

Note that Salus mea is silent, and no sounds will occur when the alarm is activated. Only a discreet vibration that informs you that the alarm is activated.

Salus mea is completely free to download and use if you have applied and have been accepted for early access. The best way to pay for Salus mea is to spread the word so that others are encouraged to go outside and so they don’t feel isolated in their own homes. Features that fulfill more needs will be implemented in the future on an ongoing basis. When new functions are launched they will be released via www.salusmea.com

Commercial users are encouraged to contact one of our retailers for price information.

Note! Commercial users that use the free version of Salus mea for testing purposes are only allowed to use it for a limited time frame.

Get started with Salus mea

Apply for early access and an invite will be sent to you including instructions on how you download the app and get started. Click here to apply for early access https://salusmea.com/early-access/

Commercial users are encouraged to contact one of our retailers for price information.

Note! Commercial users that use the free version of Salus mea for testing purposes are only allowed to use it for a limited time frame.

Open the app and go to “Settings > My profile” to change your name and access code.

Open the app and go to “Settings > Customizations” to change settings on the app, read about terms and more.

How do I activate the alarm in an emergency

The alarm can be activated in many simple ways:

  • Press and hold on the screen for 3 seconds
  • Voice activation by either Siri or Google
  • Emergency SOS (only iOS/iPhone)
  • Automatic fall alarm detecting a disturbance or a shaking motion
  • Apple Watch 4 fall detection by emergency SOS
  • Timer alarm, set an alarm on to activate on a predetermined time
  • Wireless BlueTooth-accessory, Salus mea alarm button

Open the app and press and hold on the screen for 3 seconds, the required area to press is labeled “Press and hold for 3 seconds”.

The alarm activates when the phone detects a shock/hit, fall or a shaking movement. A countdown of 30 seconds starts and the alarm activates when the countdown reaches 0. The countdown can be deactivated at any time during the countdown to avoid false alarms. The sensitivity of the movement detection can be changed for your needs through Settings>Adjustment >Sensitivity.

Apple Watch 4 fall detection

Activate fall detection on your Apple Watch 4. Read more here https://support.apple.com/en-us/HT208944

Add a new emergency contact, Read more here “How does “Emergency SOS” (only iOS/iPhone)?”

Done

To use fall detection with your Apple Watch 4, read more here https://support.apple.com/en-us/HT208944

The timer alarm lets you set a time where an automatic alarm starts when the given time passes. A countdown of 30 seconds starts, the alarm activates when the countdown is over. The countdown can be deactivated at any time to avoid false alarms.

Here you can input how much time should pass in the countdown until the automatic alarm activates. You can input what you will be doing and where you are during that time, e.g. “going down to the basement to clean”. When the alarm activates, the inputted location and action will be presented in the alarm description.

30 seconds before the set time the phone is going to produce noise to make you aware of the fact that there is an ongoing countdown. In this situation, the alarm can be deactivated or the alarm can be postponed by 5, 15 or 60 minutes. If you do not deactivate the countdown an alarm will automatically activate, the timer alarm can be deactivated whenever you want.

If you are in an area where you do not have cell reception or if your phone is turned off when the countdown finishes the Salus mea server is going to activate the alarm and inform your relatives without the need of your phone.

Press and hold on the Salus Mea alarm button for 3 seconds.

When an alarm is active, you drag the button at the bottom to the right. You then enter your access code and when the correct code has been entered, the alarm will be deactivated.

Get started with Salus mea

GUIDE

Missing an answer?

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